Northern Supercar Hire were visited by a roving judge this week, as part of the judging procedure for The 2009 Motor Trader Industry Customer Care Award.
Roving judge Alan Millar assessed the company’s customer service initiatives. The judge commented that Northern Supercar Hire “surpassed all of the customer care award requirements”, and was impressed with their bountiful customer testimonials.
The Northern Supercar Hire customer package is built around their slogan “We don’t rest until you are happy” and includes pristine Supercars, an in depth car handover, a 24 hour helpline, and various initiatives to collect feedback and promote continuous improvement. This high level of attention to detail means that 49% of the companies revenue is created via recommendations and repeat business.
Billy remarks “to have been short listed is fantastic, it means that Northern Supercar Hire’s philosophy of total customer care has now been nationally recognised as being amongst the best service in the UK. We hope that Northern Supercar Hire can win the award and prove that businesses in the region remain highly customer focused, even in these difficult times”.
If successful, Northern Supercar Hire will be presented with the award at a prestigious ceremony at the Grosvenor House Hotel, in London on the 8th July 2009.
